The scheduling and check-in process was seamless and easy! I liked being on a gated road, and it truly felt like we were alone out there (in a good way)! The driveway was flat and spacious. The cabin was just as described and perfect for our family of four. I loved that the hot tub was under a covered porch, because it rained each evening of our trip. We were looking forward to taking advantage of the unusual warm temps in December and making a fire in the firepit, but the rain ruined that. However, there was dry firewood provided, and quite a bit of it! I loved the location. We were away from all the touristy areas, but it only took 20 minutes to get to the main area of Pigeon Forge.
My only complaint is the size of the shower, but I'm tall, my husband is tall, so it may not be an issue for others. It seemed like it was a shower made for an RV/camper, but it wasn't bad enough to make me not want to book again. In fact, I definitely will be back!