First words of greeting were, 'your card was declined' ... not very tactful! In fact the booking site had a pay at hotel policy so although i used my card, got confirmation of booking, and ref number, i had to actually pay when i got there. The card hadnt been declined at all. My friend and i were told to come through to the office, where we were shown the words 'card declined' on the screen. I was not happy as i knew it wouldnt be, but offered cash instead.. then i was told 'we dont take cash'. So after nearly deciding to go elsewhere, i offered the card again. It went through fine. I was then told that id ' probably put my number in wrong, we all do it'. I was going to argue that the booking wouldnt have been confirmed if id done so, but was so upset by the whole initial impression, that i took my receipt and key and went to room. He did add 'it was nothing personal' but we both thought it was handled unprofessionally and abuptly. Room was clean and comfortable. Nice view. Breakfast was good although, having checked in for a table we then had someone come up to us during our meal to ask our room number again. Check out was easy. No other problems.
