トロロのおすすめホテル予約

「We had reserved an executive suite for three people, but due to a mistake on the hotel’s side, the room was double-booked, and we ended up staying in three separate rooms. Compared to the room we originally booked, the rooms we were given did not have a microwave, an electric kettle, or a sink, which made our stay quite inconvenient. It was disappointing that there was no partial refund or other compensation, even though the room standard was clearly downgraded.」

「Beautiful, quiet, great customer service.」

「The staff were charming and helpful. What was unsettling is that they did not know we were coming, in spite of our Expedia booking, nor knew that we had paid. Nor did they have internet access 'we are working on it' which made checking the evidence of our payment challenging.」

「Not our first time, and deff not our last stay at Casa. Friendly staff, cozy roof top restaurant with amazing views of Wanale Hill, always clean rooms and perfectly situated on a quiet street near the city center. At Casa they always offer that extra help to make your stay in the wonderful city of Mbale worthwhile. Thank you so much for having us.」

「Clean and comfortable accommodation in Mbale with lush gardens」

「Location was very convinient and service was great. 」

「They are still doing some remodeling at the hotel. Wi-Fi was good and I had hot water, A/C, and clean room. No elevator so you need to be able to climb stairs (not all steps are same height). Staff got up at 5am to help us get our rooms after very long travel from the USA. Right across from the police station so it’s safe. 」

「This was a complete scam. Although we booked and paid via Hotels.com, when we arrived, they said they had no record of pur booking and insisted that we pay (again) at the desk. DO NOT BOOK!」