4/10 (不満)
Karen、Guelph
カップルで旅行
2025 年 10 月 26 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
This is a great concept. Units are nicely decorated and clean. However, the check in & communication system is terrible. The communication from the property after booking was completely inaccurate. We were asked to send our ID by email, but don't even know if anyone received it or how it was being used. This is a security concern for us. The booking response email from the property could have made it much easier for us to check in if it was clear and accurate. Our room was the one right next to the arcade, so some noise and vibrations come through the wall (does end at 10pm though). We had some people walking around outside our door, taking selfies which made us a little uneasy - is there security on site?? No one answered the phone when we called the property. The one person we finally found in the arcade was very helpful but overwhelmed and busy with arcade business. The heat in our room didn't work (thermostat is locked with a key), so we spent the night at 15 degree celsius - FREEZING. We didn't feel there was anyone we could call to help us out. This place could be great with some easy communication improvements.
Karen
2025 年 10 月に 1 泊滞在
