2/10 (非常に不満)
Rose
出張
2025 年 12 月 11 日
気になった点 : 清潔度、設備とサービス
I rented a room in London that looked clean and nice in the photos, but the reality was completely different. The room was extremely dirty, the bathroom was in terrible condition, and the bed linens hadn’t been changed—they were visibly dirty and had hairs on them. Additionally, I found suspicious residues (like an item associated with drugs) under the furniture, which is completely unacceptable. I lost an entire day of my trip finding a new place to stay and had to pay extra costs because it was last minute. The host promised a full refund but only issued a partial one. I request that this situation be reviewed and that a full refund be provided given the unacceptable conditions and inconvenience.
Rose
2025 年 12 月に 7 泊滞在
