2/10 (非常に不満)
Beverly
家族旅行
2023 年 7 月 11 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
BEWARE! BAIT AND SWITCH HOTEL! Terrible Customer Service! I booked this motel through Expedia for 4 nights on the 4th of July weekend several weeks before the stay. I called the day of check in to let them know I would be checking in late. At that point, they told me I no longer had a reservation because they were not going to honor Expedia's reservation. They claimed that Expedia didn't post the correct price, so unless I paid almost triple what I booked it for, I didn't have a reservation. I called Expedia and they helped me find another hotel (which wasn't as nice, but it was close to the beach.) I would NEVER book there again - a clear case of bait and switch!
Beverly
2023 年 7 月に 4 泊滞在