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Crowne Plaza Toluca Lancaster by IHG

4.0 star property
Hotel in Toluca with a full-service spa and area shuttle service

Choose dates to view prices

Photo gallery for Crowne Plaza Toluca Lancaster by IHG

Restaurant
Exterior
Restaurant
Exterior
Exterior
In the heart of the business district, Crowne Plaza Toluca Lancaster offers a luxurious retreat with modern comforts and personalized services. Enjoy free in-room WiFi, unwind at the 24-hour health club or treat yourself to a rejuvenating spa treatment. The hotel also features dry cleaning/laundry services for your convenience.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Laundry
  • Housekeeping
  • 24/7 front desk
The current price is ￥12,761
￥15,313 total
includes taxes & fees
Sep 5 - Sep 6
Exterior

Spa

The on-site spa has some ways to help you relieve stress. The hotel's spa offers massages and wellness treatments such as facials. Other on-site facilities include a steam room and a sauna.

Steam room
Minibar, in-room safe, desk, soundproofing

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

Highlights

Separate dining area
Soundproofed
Air conditioning
Separate bedroom
Bathrobes
Private bathroom
Hair dryer
Minibar
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Separate bedroom
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Cable/satellite channels
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Low Floor)

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed (Low Floor)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Separate bedroom
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Cable/satellite channels
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, soundproofing

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Separate bedroom
Bathrobes
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Separate bedroom
Bathrobes
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Separate bedroom
Bathrobes
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Separate bedroom
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Cable/satellite channels
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Queen Beds

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Separate bedroom
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Cable/satellite channels
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Accessible Bathtub

Highlights

Soundproofed
Air conditioning
Separate bedroom
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Cable/satellite channels
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Minibar, in-room safe, desk, soundproofing

Suite

Highlights

Soundproofed
Air conditioning
Separate bedroom
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Cable/satellite channels
  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Separate bedroom
Bathrobes
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Map
52170, MEX, Toluca, Paseo Tollocan Oriente No 750

What's nearby

  • Plaza Sendero Toluca - 3 min drive - 2.7 km
  • Toluca Convention and Exhibition Center - 4 min drive - 3.1 km
  • Town Square Metepec - 6 min drive - 6.4 km
  • Galerias Metepec Shopping Center - 9 min drive - 8.7 km
  • Centro Dinámico Pegaso - 13 min drive - 13.6 km

Getting around

  • Metepec Station - 16 min walk
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 13 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Tacos Pepe - ‬13 min walk
  • ‪Cambalache - ‬8 min walk
  • ‪La Tromperia Tollocan - ‬2 min walk
  • ‪Culichioso - ‬4 min walk

About this property

Crowne Plaza Toluca Lancaster by IHG

Upscale hotel in the business district
At Crowne Plaza Toluca Lancaster by IHG, you can look forward to a grocery/convenience store, a terrace, and dry cleaning/laundry services. Treat yourself to a massage, a body treatment, or a facial at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour health club.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Buffet breakfast (surcharge), a free area shuttle, and multilingual staff
  • A porter/bellhop, luggage storage, and concierge services
Room features
All 113 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Cable channels, coffee/tea makers, and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 10 km
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: MXN 270 for adults and MXN 270 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Full-service spa
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3,907 square feet of space)
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 800
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 800.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 270 for children
  • Early check-in fee: MXN 800 (subject to availability)
  • Late check-out fee: MXN 800.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Lancaster
Crowne Plaza Lancaster Hotel
Crowne Plaza Lancaster Hotel Toluca
Crowne Plaza Lancaster Toluca
Crowne Plaza Toluca
Crowne Plaza Toluca Lancaster
Lancaster Toluca
Crowne Plaza Lancaster Toluca Hotel Toluca
Crowne Plaza Toluca Lancaster Hotel

Frequently asked questions

Is Crowne Plaza Toluca Lancaster by IHG pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Crowne Plaza Toluca Lancaster by IHG?

As of Aug 31, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Toluca Lancaster by IHG on Sep 5, 2025 start from ￥12,761, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Crowne Plaza Toluca Lancaster by IHG?

Self parking is free at this property.

What time is check-in at Crowne Plaza Toluca Lancaster by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of MXN 800 (subject to availability).

What time is check-out at Crowne Plaza Toluca Lancaster by IHG?

Check-out is at noon. Late check-out is available for MXN 800.00 (subject to availability).

Where is Crowne Plaza Toluca Lancaster by IHG located?

Located in the heart of Toluca, this spa hotel is within 3 mi (5 km) of Plaza Sendero Toluca, Toluca Convention and Exhibition Center, and San Carlos Golf Club. Town Square Metepec and Galerias Toluca are also within 6 mi (10 km). Metepec Station is 16 minutes by foot.

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Crowne Plaza Toluca Lancaster by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 166 out of 275 reviews
Rating 8 - Good. 77 out of 275 reviews
Rating 6 - Okay. 12 out of 275 reviews
Rating 4 - Poor. 5 out of 275 reviews
Rating 2 - Terrible. 15 out of 275 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kurian

Liked: Cleanliness, staff & service, property conditions & facilities
Great inside
Stayed 4 nights in Apr 2025

8/10 Good

Kurian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside is not good
Stayed 2 nights in Jun 2025

10/10 Excellent

Kurian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Feb 2025

8/10 Good

rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Reception people was good & polite
Stayed 2 nights in Sep 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price, location and condition, very convenient. Thank you
Stayed 1 night in Sep 2023

8/10 Good

Archivaldo

Liked: Cleanliness, staff & service, property conditions & facilities
clen and nice
Stayed 1 night in Jun 2023

8/10 Good

timothy

Liked: Cleanliness, staff & service, room comfort

Not bad

Nice big room. Comfortable.
Stayed 1 night in Mar 2024

8/10 Good

ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 2 nights in Jun 2023

2/10 Terrible

KURIAN

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff was not good
Stayed 7 nights in May 2023

6/10 Okay

Dalila

Disliked: Staff & service
People at the front desk don't go above and beyond to accommodate patients. We got there earlier to check in and they made us wait until the check in time. many hours.
Stayed 1 night in Feb 2024

4/10 Poor

Gloria

Liked: Cleanliness
Disliked: Staff & service
The hotel is located next to a noisy freeway, then at one of the corners is a "sex shop", and the neighborhood felt unsafe. In addition, there were no towels in the room, and the water at the bathroom sink splashed everywhere making our clothes wet. Finally, the front desk staff was rude to us upon our arrival.

2/10 Terrible

Ariana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at this hotel as it's the closest to my sister's home in Toluca. This time, we requested a date change from Dec 24 to Dec 25. According to Expedia, the hotel management agreed to the change without penalties and made the respective notes manually but by the time we arrived on Dec 25 at 10 pm they said they had no records of the change and the manager was not aware at all. Interestingly, their front desk person did say she received the call from Expedia and directed them to management. At this point, the hotel didn't offer any options but to make a new reservation at their current rate. Since we couldn't afford that, we drove back home two hours away, at 11 pm on Christmas. This is not the first time we have had issues with management here, a year ago $700 USD disappeared from the hotel room and the manager did not provide any support or help to find the person responsible. Be careful! Their customer service is the worst.
Stayed 1 night in Dec 2023

10/10 Excellent

Vicente

Stayed 3 nights in Jul 2025

10/10 Excellent

Hilda

Stayed 2 nights in Jul 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Habitación amplia,limpia si acaso colchón incomodo
Stayed 1 night in May 2025

10/10 Excellent

Virginia

Stayed 1 night in May 2025

8/10 Good

sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Falta un excelente restaurante y salón para peinar
Stayed 1 night in May 2025

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el Hotel, la zona no es una zona para caminar pero si esta muy bien ubicada, cerca del Aeropuerto, de ahí en fuera me encantó! Sin duda me quedaré aqui siempre que venga a Toluca
Stayed 1 night in Apr 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Oswaldo

Stayed 1 night in Apr 2025

10/10 Excellent

Karla Alejandra

Stayed 1 night in Mar 2025

8/10 Good

MINOR

Liked: Staff & service, property conditions & facilities, room comfort
Todo bien pero no hacían buena limpieza en la habitación, nunca aspiraron la alfombra y siempre estuvo sucia y se les dijo casi todas las noches que lo hicieran. 😡😡
Stayed 5 nights in Mar 2025

6/10 Okay

Marco Antonio rojas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Viejo descuidado sin ventilación
Stayed 3 nights in Nov 2024