Location of the property is great, but instead of address we had pictures with directions.
Naturally at 9 pm in the city you do not know, you can't find the place. I emailed the manager, got no reply. If not for the good Samaritan, (American, who had been living in Tokyo for 30 years) who spend 30 min with us looking for the place, we would not have been able to find it.
When we finally found the lock box which was supposed to have two keys, there was one. Manager neglected to inform us about the change.
We travel a lot and rent apartments everywhere, normally there is a manual with useful information about the apartment, etc. None here. Air-conditioning is operated by remote, everything in Japanese. When I emailed manager asking which button to push to put it on cold, he suggested I send him a picture of the remote that he can circle it and send it back. Finally I stopped communicating, building manager helped with AC. I could not use the hot plate and the wi-fi was useless for the same reason.
As I said before, first time in all our travels we had such an attitude from the manager. But apartment is not bad, and location is good, ten minutes walk from Shibuya station.