Find all hotels by Diamond Resorts in Thousand Palms, CA from ￥25,874

"The room was filthy. It was as if someone had just left it. Stains all over the carpet, stains all over the curtains. The TV had so many issues, I do not even know where to begin. Big problem they had was towels, they ask you to return your towels to get new ones. Every single time I went to get new towels. There was none. The only time I got some was by waiting 30 minutes. Funny thing is, they only gave me 2 for my family of 5. The breakfast they have is terrible. My first day there ordered sausage and eggs. The eggs were so disgusting, didnt even touch them after the first bite. I was in the army, and not even the army eggs in basic training were as bad as the ones served here. I saw so many great reviews and said okay lets go here. But boy what a mistake. The toilets got stuck for about 45 minutes and nobody could use the restroom. The shower head kept dripping water constantly. Overall I'd rate this stay a solid 4/10. I did get the standard room, so maybe I have to pay more to get a better room. But the stains, the toilet, and the tv should not be a problem in any room no matter the price. Ive stayed at motels with cleaner rooms than this one. "

"Not new but fully clean and accommodating. We had a great experience, love the property, we will be back"

"The main restaurant had bad service they got our meals wrong dont order their linguine they give it to you dry when you ask for more fettuccine sauce they told us they didn't have anymore then, they forget my spouse meal and when they bring it the meal is drowning in afredo sauce! Bad servi ce at the lounge the waitress never checked on us for more drinks. No parking"

"Photos are very misleading. This is NOT up to embassy suites’ standards. Dirty, messy, grounds that look unkept and need major work. Rooms were old, bathrooms were old. Rooms felt musty and unclean generally. Pool was very dirty and murky. Food was not like any other embassy suites I’ve stayed at. Front desk was extremely unhelpful. My child needed a restroom and we were told there are none. None in lobby, by pool, or anywhere other than the room. If I could give 0 stars I would. Also, the location is NOT Indian wells. It is Palm desert. Horrible experience will not stay again"

"Pools very crowded. A hotel for families with young kids. The staff was friendly. Arcade was dirty and not much in game options. "

"We stayed 8 days with elderly parents (walker + wheelchair) and had a shockingly poor experience. The resort felt empty despite being “full,” and we were placed in a far building not suitable for mobility needs. Our “upgrade” overlooked a parking lot and active construction. The adjoining doors were stuck shut due to extreme dirt buildup — housekeeping had to repeatedly get more supplies just to clean it enough to open. Issues were constant: broken or ineffective AC, missing or non-working phones, bathroom doors that wouldn’t close or reopen, unsafe showers flooding floors, broken safe, and even a patio that sank underfoot. After being moved rooms, problems continued. The toilet wouldn’t flush unless we manually added water. Housekeeping came only 3 times in 8 days, often leaving no towels or supplies. Requests for basics took hours or never arrived. Food service was frustrating: long waits, wrong orders, and poor service. “Free breakfast vouchers” weren’t worth the hassle. The pool felt unclean, and loud parties disrupted sleep with little security response. We’ve stayed here 6 times and hosted conferences — heartbreaking to see the decline. I wouldn’t host a monkey poo fight here. Stay somewhere else."

"The pool and slide were amazing. The suite was spacious and it was lovely to have a kitchen and balcony. The staff were super responsive and helpful. The lifeguards did an amazing job keeping the kids safe, especially Claire. The only thing I can say that’s constructive feedback is that there are not nearly enough lounge chairs at the pool. Guests are lined up at 8am when it opens and line 90% of the chairs with towels/belongings by 8:15am. If you come to the pool at 9, there’s nowhere to put your things. We had to take cafe chairs to just have a spot for our things, other than leaving them the ground. Once we figured out what we had to do, we also got in line at 8am to get a chair but I really wish we didn’t have to do that while on vacation. I love lazy mornings but realize that’s not possible here. Other than this, we were very happy at this resort. We will definitely be coming back! "

"I would stay at this hotel again. The proximity to restaurants and shops is great. Their lobby has a great sitting area to relax and they offer board games you can play. There is a cute sitting area to enjoy breakfast or just to read. While they don't offer breakfast, they offer coffee, apples and granola bars (what was offered when we stayed there). The room was very clean and Iiked the text concierge service where they ask every morning if your room needs servicing. You can text when you need something and there response time is pretty quick. We were there when it was pretty hot and the air conditioning was sufficient (not always the case at hotels). Just a couple things to consider if these things are important to you. Parking can be tricky if it's fully booked. The hotel is located next to some popular restaurants so it might be tricky to find a spot at night. During the day it's no problem. Finally, as you enter the room, it's either the fragrance they use or it smelled old...you notice it when you enter the room but after a while you get used to it. Not a big but noticeable every time you enter. The rooms are a bit on the smaller side but the beds were comfortable and clean. "

"I would stay here again. The staff were excellent. I asked for early check in and was granted it. It is never guaranteed. But you can always ask. The place was modern and very nice and comfortable."