2/10 (非常に不満)
Sarmad
小さなお子様連れの家族旅行
2026 年 4 月 10 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I am writing to formally request a full refund for our recent stay at your property, as the conditions were unacceptable and far below the standards expected of an Embassy Suites hotel.
During our stay, we experienced multiple serious issues:
No towels were available at the pool on several occasions.
Mold was present in the bathtubs in two different rooms.
Both rooms had broken tub stoppers.
Towels provided were old and felt like worn rags.
We found hair inside the drawers, which prevented us from unpacking.
Breakfast service used plastic utensils, which was unexpected for this level of hotel.
Upon late check-in, the lobby floor was being mopped, and we were asked to wait until it dried before checking in.
There was a persistent unpleasant odor in the room.
Furniture, including couches, appeared run-down and poorly maintained.
We initially raised concerns and were moved to another room; however, the same issues were present there as well. This occurred late at night, leaving us with no reasonable option but to remain and endure the conditions.
Most concerning, due to the mold and non-functioning tub stoppers, we were unable to safely bathe ourselves or our children during the entire stay. This created a significant level of discomfort and concern for our family.
Given these circumstances, I believe a full refund is warranted. The experience did not meet even basic cleanliness and functionality standards, let alone those associated with your brand.
Sarmad
2026 年 4 月に 4 泊滞在
