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"The room was basic but very clean with comfortable bed"

"Spa concept is all show. Looks good on brochures and in photos but lacks functionality. No hot water, hydrotherapy jets weak. Confusing layout. Misses the “Ahaaa” in relaxation. "

"Excelllent over-the-phone service prior to check-in, reliable out-of-hours access (this is gold dust having been let down badly by a competitor just around the corner before), very comfortable room. Highly recommended. Once again, having had previously awful experiences, this hotel was excellent on all the metrics which count. Thank you!"