Thiells Vacation Rentals

"clean rooms, attentive staff esp during breakfast, very close to the outlet"

"Excellent service, impeccable room perfect location."

"The property was pet friendly and I saw a man walking his dog. The staff was very friendly and the room was clean. The town of Irvington looked beautiful and we look forward to seeing it more on our next trip."

" It well maintained. Rude front desk staff "

"Hotel was loud and more like a rest stop for hookers. Terrible "

"Our stay in March 2026 unfortunately started off stressful. Prior to arriving, I called to add an extra night to our reservation and was assured by the front desk that it had been confirmed. I trusted the confirmation and did not ask for an email verification. When we arrived after midnight—after driving nearly three hours with our three children—we were told the extra night had never been added and our room type was no longer available. One option offered by the manager was to cancel our stay and request a refund through Expedia so we could find another hotel. While I understand this may sometimes be a solution, it felt unrealistic at that hour with three tired children. Eventually we were accommodated in a smaller room for the night so we at least had somewhere to stay, but the discount offered was only $20 and we were charged the current nightly rate. Our second check-in for the original reservation went smoother. The room was better, but there was less than half a roll of toilet paper and no extra rolls provided, which ran out that same night. Breakfast was very good and the building itself is not in bad condition, though some walls and furniture look worn. The biggest disappointment was that the pool was closed, something never mentioned during booking. We only discovered this from a sign at the front desk. Overall, too many issues occurred during our stay for us to return."

"Spotlessly clean in both rooms and common areas. "

"The layout is great: location and facilities, especially breakfast, is top-shelf. The rooms are more than tired, they are worn and decayed. Furniture works but is archaic. Bathroom fixtures are not designed for an adult. For example, the toilet is too low for an adult. Bathroom sink was cracked. Caulking on tile was missing. Staff is outstanding: polite and helpful. "

"It needs attention regarding cleanliness, especially with the sheets and towels."