The Mactan Newtown

This is my third stay at Quest hotel and I am always pleased with the experience. Breakfast is amazing. The rooms are clean and the staff super friendly. I have turned into a repeat customer thanks to the consistency of this hotel.

Staff were very attentive to our needs, welcoming and always smiling, rooms are clean, it was wonderfully quiet, the pool was wonderful and not crowded at all, and the food was delightful! I would definitely recommend this resort!

The restaurant staff was great — friendly, attentive, and genuinely helpful. The rest of the service felt pretty laid‑back, and getting assistance outside the restaurant wasn’t easy. The place itself is quiet and feels private, which is nice, but the food overall is just average with nothing particularly special. We visited the herb garden and the staff there were friendly and knowledgeable, which was a good experience. The biggest inconvenience is the layout. The check‑in counter is extremely far from the rooms. It’s manageable on arrival, but checking out is a hassle because you have to walk a long distance with your bags. They have a golf cart that could easily help guests get to the port, but it just sits in the garage instead of being used. Other than the few standout staff, the overall experience is just okay.