2/10 (非常に不満)
Satoshi
カップルで旅行
2024 年 10 月 19 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I and my wife stayed four nights. There wer only one bath towel replace for two guests. I got down the front desk to get one bath towel. I didn't call to bring the one to my room, because in general it takes long time such as two hours or there is no service for ever!
Then I went the front desk and told the staff about it. He said "I'll treat it, and in one or two hours the bath towel will be sent to you." I can't accept it. I told him "I'd like to have it here now." He replied "There are washcloths, so I'll give two washcloths instead of one bath towel." He gave me two washcloths, but they were actually two bath mats ! I didn't realized it and I passed them to my wife in my room, then she said that these were bath mats! I didn't get back to the front desk any more.
The next day there were only one bath towel again.
I got down to the front desk and told the story to the different staff. I told her "If the staff yesterday intentionally gave me two bath mats instead of two washcloths, he insulted me." She strongly denied it, of course. I replied her "I'd like to say it just only if situation, and I really believe him. I believe in god."
She said she could bring bath towels in around five minutes, so you can wait them in your room. I replied I'd like to stay here and certainly get them.
I waited there less than five minutes and got them from her. Nevertheless yesterday the male staff said it took one or two hours.
Some of staff must work as a just side job.
Satoshi
2024 年 10 月に 4 泊滞在