Find hotels near The Customs House, Newcastle-upon-Tyne from ￥10,692

"We started off having a drink in the sports bar..booked into our room which was small but very clean..booked a table for evening meal.the food was absolutely lovely.the staff was so friendly and easy to talk to..breakfast was really nice .. a very nice stay comfy bed ..will be booking back up "

"Staff were helpful and polite. The room was clean, with an excellent view. But the bed was not very comfortable, and the heating was not brilliant. The fixtures and fittings were worn and dated. Breakfast was ok, but could do with a decent coffee machine as you would find in similar setups. So in short, a potentially lovely place that just needs investment to upgrade it."

"Stayed at Elmswood Guest House recently. It was a single room without an en-suite, which I was aware of beforehand and was absolutely fine for what I needed. Overall, everything was relatively clean, though there were a couple of details that could have been better.. some mould in the shower and quite a bit of hair next to the side of the bed. Nothing catastrophic, but noticeable. The stay itself was straightforward and did the job. It’s very much a “somewhere to sleep” kind of place rather than somewhere you’d go out of your way to experience. The only slightly frustrating part was the checkout process. I couldn’t find the dropbox for the keys when leaving, so ended up putting them back in the lockbox. The email instructions they send try to be friendly but were a bit unclear and not especially helpful in that moment. All in all, it served its purpose, just with a few small things that could be improved."

"Lights tripped twice on arrival, fan in bathroom very noisy. Lack of power points by bed. Didn’t replenish any tea, milk or toilet rolls. Windows didn’t open or close properly which meant you could hear everything on the street. Location excellent, very good shower and nice big room. Hallway smells divine. "

"Absolutely brilliant stay, really well equipped rooms, great value and helpful staff for checking in and out. Highly recommend!"

"Excellent little apartment really clean with great views and a good location. Mark was great to deal with and very helpful. Amazing host. Highly recommended for a night away!!"

"Lovely well appointed apartment "