Find Resorts & Hotels with Spas in The Crags

"The hotel amenities are reasonable but be warned there are no TVs and spotty WiFi. There are no nearby restaurants so unless you want to take a 20-30 minute drive for a reasonable restaurant you are obliged to use the hotel restaurant. This gets to my unfortunate experience and low rating for the staff. After our first night being advised it was necessary to place your dinner selection before 12.00 we attempted to do so and were advised the kitchen was closed for the day. The premise had been taken over by an arranged conference and the restaurant leisure area had been converted to facilitate this. I asked why I had not been advised of this prior to arriving and was told that they did not have my contact details. As it was booked through Expedia they could obviously contacted me or certainly advised me in my arrival. When I informed the manager that to close the kitchen and turn the quiet boutique hotel into a conference centerwas unacceptable and I would be checking out her reply was “Good” I definitely would not recommend this hotel "

"My husband and I were so looking forward to finally staying here. We come to South Africa yearly and stay for a couple months bc he is from here and we treated ourselves for my 40th birthday. However; we were super disappointed with this hotel. Our room needed maintenance and smelled of mildew, there was construction going on in the room next door and also right outside our patio the whole time, (I thought this would be a peaceful nature retreat) there was no ac, we weren’t allowed to use the bathtub or outdoor heated jacuzzi bc there was a drought (main reason I booked this hotel) the staff was always on their phones, we were told the restaurant was all booked up the day we arrived so we had to do room service which only starts at 6 pm and serves pizza or pasta?! The towels in the room all smelled of gasoline and manure, the list goes on! I’m not one to write a negative review but we paid over $300/night at this “luxury” hotel which is a lot in South Africa and this place was just not worth it at all. "

"Staff is extremely lovely and helpful. Super fast checking. First room was a little bit noisy but the manage the transition to a new one super easily."

"Faultless stay - amazing service from all the staff "