Our water in the shower didn’t turn on, we told them as we left. They said it does actually work but you have to pull down then up, etc. because it is broken but you can make it work. Then, they made me feel like I should have called them, making me feel bad for not coming down (we were in a hurry). Didn’t offer any remediation. Shortly thereafter, another person complained and was offered a reimbursement. They could have posted instructions in the room or let us know at check in if the faucet was broken.
We normally stay at Hamptons about 30 nights per year but we are rethinking that.
Nichole
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Vladimir
2024 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Vladimir
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Robin
2024 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
In town to visit family first time. We stayed at this location. It was very nice and acceptable. We would stay there again..
Robin
2024 年 5 月に 4 泊滞在
10/10 (非常に良い)
Yolanda
2024 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Yolanda
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Paul
2024 年 4 月 30 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
I was treated pretty badly upon checkin to this hotel.
I called their corporate office to talk to someone about the issue, but was told I had to send in an e-mail. I did that. It took awhile and a number of e-mails before their corporate offices created a case for me. I was told I would hear from someone in the hotel management in 3-5 days. As of writing this review (about 10 days from the last message I received), no one from the hotel management has ever tried to contact me. No phone call. No e-mail. Nothing.
If you stay at this hotel and everything works out, you'll probably enjoy your stay. If there are any issues, don't expect the corporate offices or the hotel management to act like they care about your experience.
Paul
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Amanda
出張, 家族旅行
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I couldn't figure out how to turn on the shower so they came to my room and showed me
Amanda
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
James
2024 年 4 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
James
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Jeff
カップルで旅行
2024 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the front desk staff was great. all the staff that I spoke with were great will stay again.