4/10 (不満)
Reny
グループ旅行
2022 年 5 月 13 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
I reserved 4 nights premium room ~ this hotel equivalence to motel 6 but most expensive in town. Got at 2nd fl smells very bad then got to my room, there is no table, no closet to put your clothes not to mention only 2hangers hanging by the window. Comes to showers, flood all over the room due to no lines between bathroom and bedroom. AC? didn’t get cool at all especially when the sun hit the window, good luck, I complained at front desk and being told already fixed but still as is. Could not stay here anymore after 2nights I checked out moved to a different hotel and asking to get my 2nights refund, hotel refused to give my $$back being told Orbitz should dealt with me and refused to give me an invoice for an early checkout. Find out from the employee, the reason it was smell bad upstairs due to flood under the carpets every time when it’s rain. Im asking Orbitz to refund my 2nights! Very BAD experience at this place!
Reny
2022 年 4 月に 4 泊滞在