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Room was amazing and huge! We got a private Onsen in ours and it was so cool! Definitely recommend staying there!!

We stayed here for a week while visiting our daughter who lived nearby. The staff were friendly, and polite. No problem with communication even though I do not speak Japanese. I really enjoyed their breakfast buffet. The view of the mountains from the room can't be beat. I agree with one review that said the toilet in the reception is the best toilet I have been to in Japan, as crazy as that may sound. Highly recommend!

Big rooms, amazing staff and beautiful surroundings. The Onsen was the best part. Would stay here again.

Great place to stay. Clean and very comfortable. Conveniently close to the train station. Only downside really is that you can hear everything in the hallway.

Comfortable and clean.

A very special place. Gorgeous surroundings. Top level gourmet cuisine. En-suite onset was amazing. Friendly staff. Just wow.

Everything was amazing. The room was spacious and my wife and I were able to rest and recover after a long multi week trip through Japan and Korea. The only downside was that the laundry facilities were temporarily out of service during our stay. Other than that I highly recommend for a peaceful night to recover the body.

The staff was amazing! So kind

Excellent option for the region. Super clean and close to the lift.

The room was very spacious and all staff were very helpful.

Great location in Zao onsen town. Very traditional—uniquely like “infinity castle” with stairs and tatami everywhere. The shuttle service from/to Yamagata station is a plus. Only public bathroom available, but there’s toilet in the room.

This property and service are superb. The only improvement I would suggest is that the shower water temperature often varies, with a sudden burst of very HOT water. It would be nice to be able to order room service,too. Thank you for a beautiful visit.

Spotless rooms, absolutely amazing staff