Find hotels near Team Health West, Pleasanton from ￥13,595

"Clean Room, Friendly Staff, Great Breakfast "

"I really wrist. I read the reviews before I stayed here my adult son and I needed a place to chill for three days. Hotels.com has no clue on what they promote on their website regarding this hotel. I picked the hotel because it had a kitchenette, a pool and a continental breakfast all three of them were incorrect. The pool is closed. The continental breakfast was a grab and go. It was cold water down coffee instant oatmeal, and granola bars the kitchen was non-functioning one of the stoves barely worked, and there was no kitchen items in room. I had to request them and it wasn’t everything that was even listed on the website. It was filthy. Staff was rude. The entire hotel smelled like smoke. My feet were black from walking around the floor in the hotel room. The air-conditioning was falling apart you could see the dirt and filth that it had of been cleaning years. It was mold all around the bathtub. I reported it to the staff. None of them seemed to care. Avoid this hotel at all cost hotels.com really doesn’t care about what they put on their website. "

"Liked the room, nice seating for watching TV, and a small kitchen was nice"

"Staff was very nice and professional."

"when I called, the indian guy claimed he will charge extra amount, actually I booked from hotel.com. He asked for 10 dollars more. "

"Clean rooms "

"I booked through Expedia (prepaid). I got the receipt. When I checked in, the front desk receptionist could not find my reservation. I showed her tge receipt and she gave me a room with the condition that I emailed her supervisor my receipt. I did just that. The next day, I checked out and asked the front desk if they heard anything from their manager about my reservation. They did not see any notes from their manager. They gave me another email of another manager/ supervisor so that I can email my receipt from Expedia. I did that too. Until now, I still haven’t heard back from both managers/ supervisors. There must be some accountability for answering the emails from customers. Definitely this hotel doesn’t care about any of that!!!"

"Pool was very enjoyable "

"The room was clean and orderly and the staff was friendly."