2/10 (非常に不満)
Teresa
2025 年 7 月 29 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay at the DoubleTree Hilton Pleasanton was far from the experience I had hoped for. What began as a fun softball tournament getaway with my daughter quickly turned into a frustrating ordeal.
While enjoying the hot tub with friends, I brought my phone and placed it on top of a towel nearby. As I turned to chat with someone, I heard a thud. Turning back, I saw a housekeeper had dropped my towel onto the ground and walked away without a word. I noticed the towel was crumpled and my phone was no longer visible. When I lifted the towel, I found my phone face-down on the concrete—with a large crack in the corner.
I tried to get the employee’s attention, but he didn’t respond. So I went straight to the front desk to report the incident. Unfortunately, I was treated dismissively and told the manager would contact me as soon as he arrived. I never heard back.
The next day, I spoke with the housekeeping manager, who listened but didn’t take any notes or record the issue. Still, nothing was resolved. I followed up again with the front desk, and this time I spoke to the general manager. Once more, I explained the situation in detail. I was assured everything would be taken care of.
I followed up with two phone calls and emails to the manager—but still received no response.
Firepit propane tanks were empty both nights. The hot water in our room was luke warm and the hotel was so noisy at night. The staff never did anything about it.
Teresa
2025 年 7 月に 2 泊滞在