We were given a room next to the laundry. Concerned it would be noisy, I asked if another room was available (there was plenty of vacancy). They did not offer another room but assured us it was a quiet room. But the laundry woke us up at 7am both mornings even though it was not supposed to be operating until 10am.
No toiletries or bowls provided in room. Requested bowls and spoons from reception, was told we had to get them from the restaurant ourselves as they were 'slammed'. Went down to the restaurant, there was only one couple in there having breakfast. Although the customer service were friendly, they were not particularly helpful.
Room clean was terrible. They replaced towels and that's all. They took the hand towel but did not replace it. Beds were not made and they left us with dirty glassware and bowls from the previous day. Very surprised at the lack of housekeeping
Booked the spa, it was very cold at only 32 degrees and did not have time to heat up while we were in there.
Overall, quite a disappointing experience. We accepted the fact that the premises are very tired and shabby with chipped furniture and old carpet, but surprised at how unwilling staff and housekeeping were to provide usual hotel services.