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"On arrival the reception lady was lovely check in was easy & the hotel looks very nice from the outside. Great first impression but when you get to the second floor can see it’s dated and half going through a refurbishment. When we got to our room it’s very evident it needs an update. Damp and musty smell, the bathroom was really old, wall papered ceilings and still lots of cracks! Lots of old sockets with blank plates but only 1 wall double plug socket to use (did have USB which was good and probably the only modern thing in the room) mattresses were very cheap and springy the bed bounced when you rolled over. The room & all linen was very white & clean. Felt like a big dent under the carpet in the floor next to the bed. We are not people to complain and it was a reasonable price for a family room so we just accepted ‘we get what we pay for’ for the room it served its purpose for us. We visited the restaurant which was very calm and friendly, but unfortunately we did complain although the food looked lovely on arrival off colour scampi, pink chicken and cod which looked like it was from an Aldi box of fish. Worried of food poisoning unfortunately we did send the food back and eat elsewhere. The young lad working front of house was really good and kind with resolving the issue. The staff were amazing and I think with a thorough refurbishment (not cheap cover up) this hotel will be amazing but have low expectations if you’re using while going through the refurbishment. "

"This hotel is so dated, poorly kept, and not cleaned to a satisfactory level. We had dirty sheets and dirty coffee cups in the room. The guy on reception was very friendly, it has a good location and free parking, but unfortunate that’s not enough to make me want to return!"

"lovley hotel great food choices friendly staff"

"Nice clean room. Lovely receptionist who was very helpful."

"My stay at the Holiday Inn was comfortable and pleasant overall. Everything was good, and I had a nice experience. The only issue I encountered was with the sofa bed, which wasn’t very comfortable—I could feel the hard surface while lying on it. Aside from that, everything else met my expectations. I would consider staying here again when needed."

"The hotel was clean and facilities generally good, although beds not overly comfortable. Staff very friendly, polite and helpful. Breakfast was very good as was the parking. I would use the hotel again in the future. Our stay was spoiled slightly by other noisy guests and unsupervised children in the restaurant and running in the corridors in the early hours. This was not the hotel’s fault. Good location"

"Rooms clean and warm but could do with a freshen up decoratively. Staff were very helpful. My only issue was the lack of disabled facilities. The ground floor rooms were sorted, but no walk in shower was available for us, and the small lift in the bar area was not working, nor did I see anyone attending to it during our 2 night stay. This limited where my family could sit for meals."

"The reason we chose the Royal Ashton was that they allow pets (for a fee) The room are clean and have good beds. But this hotel has been very ambitious in cramming as many rooms as possible in an old building!"

"Room clean, food good, staff friendly, only issue air conditioning wasnt working . Informed staff fan placed in room, however room still uncomfortably warm"