4/10 (不満)
anna
グループ旅行
2024 年 5 月 24 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really wanted to love this place. From the jump front desk people were so rude during check in. Elevator broke when we were on it and stopped working the rest of our stay. Tv did not work, sink got clogged, they would not give us blankets and they don’t have 24 hour service so if you need anything during the middle of the night you’re screwed. All inclusive buffet and food was not well maintained everything had flies, looked like it had been sitting, discolored food. Out of everything in the whole buffet 2/50 items were probably edible. There’s a fancy restaurant included in your stay if you stay 3 or more night, we chose the sushi place not only was it horrible but we all got super bad food poisoning and were throwing up nonstop. We stopped eating all the food a day into the trip because it was not worth it. Drinks were fine but you can’t have them in the pool. Food by the pool was a pass too smelled like crap right by the food not sure if it’s the bathrooms nearby or what. Our room was right by the club and entertainment center where they do shows they have blaring loud music all night until 1 am so it was hard to sleep. There was also mold in our shower. It says it’s rated 5 stars on every site but it’s giving was 5 stars 15 years ago and wasn’t well maintained. Deff needs a lot of upgrades. I also wish the staff could have been more accommodating.