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"Phenomenal location and staff. One of the best places I've ever stayed"

"The staff was very nice and helpful, the room was great and the rooftop bath was wonderful."

"Ryokan was ok but no open restaurants nearby worth it. Place too far from Nikko main attractions."

"Great service by staff "

"Amazing experience in an amazing part of Japan. Highly recommended!"

"The worst experience for check in as they messed up our booking - wrong unit number and code were informed, and it was for another Rakuten stay, not this facility! The facility is new, a huge living & dining area compare to Nasu where we stayed a year ago. Too many huge bugs in the balcony, lots were dead already but not cleaned… narrow parking area and the aisle "

"Excellent Serene child friendly "

"The food, atmosphere, and super friendly staff definitely make this place to return to. Staff was always friendly and very, very accommodating even with our limited Japanese vocabulary. Definitely the highlight of our trip for sure!"