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"Hotel Okura personifies ‘omotenashi’, well done 👍 "

"Quick walk to the shopping area… very nice breakfast in the morning…enjoyed my stay "

"Great modern hotel on the bay! Great access to the Sado island ferry! The ferry terminal connects directly to the hotel through the convention center. There is a cafe below and a convienence store they open around 8 or 9. Also Chinese food. It’s a ways away from the main center so I don’t know how convienient it is from the train station but there is a bus 230 yen. Rooms are clean and they even upgraded us to the river view and you can see a gorgeous sunset over Sado Island. Also great if you are taking ferry to Hokkaido as the taxi station is right below."

"Location is mint for this hotel. Between the regulator rail service, to the bullet trains, to the area buses, any the coach buses, you have every availability for transportation at your door step. The check in/ out counter staff are very helpful, polite, patient, and understanding. "

"The room was okay but I really enjoyed their big onsen!"

"Very nice hotel, about 3min walk to main station, friendly staff easy check in, large clean rooms modem hotel the buffet break was amazing absolutely recommend would staff again "

"Highly recommend the Hotel Sunroute Niigata. It is convenient to the train station with many bars, parking options and restaurants nearby. Google translate the street parking lots if you don't use the hotel garage. Some have deals with the hotel where you pay a lower rate for overnight parking. I had great service from the hotel staff who helped me with figuring that out and saving a lot of money. We really enjoyed our visit to Niigata and Hotel Sunroute was the right place for us! "

"Easy access to the station. Was able to use the laundry facilities at the hotel with no issue. "

"My stay at the hotel was truly enjoyable - the staff were warm and attentive, making me feel welcome from the moment I arrived. The room was clean, comfortable, and well-equipped, providing a perfect space to relax. The breakfast was especially delightful, with a variety of yummy options that made each morning a treat."