I have stayed there before and the issue is at the front desk...the first time, the poor woman was by herself at 5pm trying her best to checkin 4 guests
This last time, i inquired what time the morning shuttle would leave GO HOTEL for the 630 am flights...PAL and Cebu both have flughts aporoximately at that time
The evening before my flight, one front desk staff told me 5 am for the shuttle, then, the 2nd staff member told me 530 am
I wrote a review on expedia
Later that night, i received a call from a GO HOTEL manager, apologizing for the confusion
She informed me that it was only a 10 to 15 minute drive from GO Hotel to the airport.
She THEN informed me that shuttle would leave at 430 am
ARE YOU KIDDING ME????
GO HOTEL should be ashamed of the quality and lack of training of their front desk staff!!!
It is not the staff!!!!
It is ownership and upper management!!
Garry
2026 年 4 月に 1 泊滞在
10/10 (非常に良い)
Garry
2026 年 4 月 27 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location, convenient to everything, good basic accomodation at a reasonable price
Front desk staff could use some training
Could not answer my question about the mornings schedule for the shuttle to the airport
First it was 530 am, then 5 am, then I DONT KNOW!!
2 staff on the front desk 530 pm april 27th
Garry
2026 年 4 月に 1 泊滞在
6/10 (普通)
Raul
2026 年 4 月 24 日
気になった点 : 設備とサービス
none
Raul
2026 年 4 月に 4 泊滞在
6/10 (普通)
David
2026 年 4 月 2 日
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Mall next door was great but my room was very small I stayed two nights first
David
2026 年 3 月に 1 泊滞在
6/10 (普通)
David
カップルで旅行
2026 年 4 月 1 日
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Rented room to nights first night was great price second night was more than double it was same room and they didn’t even clean it, had to ask for fresh towels, very small room no where to put your suitcase, nothing but bed and nite stand
David
2026 年 3 月に 1 泊滞在
10/10 (非常に良い)
Dustin
カップルで旅行
2026 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay and staff
Dustin
2026 年 3 月に 1 泊滞在
6/10 (普通)
HOLLY、WESTPORT POINT
2026 年 3 月 23 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
Ok place to stay for an overnight. Connected to the mall. Lots of kids begging outside made it very uncomfortable. Bathroom needs to be updated. Toilet didn't flush.