We rented this property about 4 years ago and were excited to stay again. We were disappointed to discover that the house was not as clean or well stocked as it was 4 years ago. We paid a decent amount of money to stay and did not expect to be laking basic kitchen necessities and dealing with dirty floors and ants.
The kitchen had no oven mits, a disgusting toaster oven, and the drawers and shelves were packed with dirty unnecessary items. (All very easy and affordable things to fix.)
We were told we had to update our reservation and come a day later for "COVID" cleaning. However, the house did not appear any cleaner than normal and maybe even dirtier. The carpets did not look vacuumed and are in need a steam cleaning. The counter in the kitchen appeared unclean and there was an ant and spider issue is the basement.
The master shower and sinks did not drain. We contacted management and the lady seemed annoyed with us. We also had to ask about trash but we were staying for almost two weeks and needed trash service. Jeff was great and came to fix the shower and sinks for us and he removed our trash. However, this should be something the cleaning crew noticed when "COVID" cleaning the shower and sinks. It was really gross, you couldn't even run the water for 5 minutes without standing in several inches of water.
This is a great house in a great location but just needs some love from the owners/rental management company.