I found the staff inexperienced and I had to repeatedly ask for things to be done. Calls to the front desk for things had to be re-done after waiting an hour with no action/response.
When asked why this was the case on two occasions - "other things got in the way ... (and they forgot) "
Mike
2024 年 5 月に 2 泊滞在
6/10 (普通)
VIJAY
2024 年 5 月 14 日
The heat in the hotel wasn’t working and it was very inconvenient for us.
We were given room heaters and things went downhill from there. You don’t expect to be handed room heater's in a hotel that’s charging top dollar for accommodation and also parking. It’s surprising that they are able to do this to customers in Canada where it’s usually cold even in the summer.
However the staff were very warm and friendly and did their best to accommodate us. I give 10/10 to all the staff working there and everyone was very warm and welcoming.
VIJAY
2024 年 5 月に 2 泊滞在
8/10 (良い)
kelli
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice staff, clean room and grounds. Would recommend
kelli
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Jennifer
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We enjoyed our stay from check in to check out. Staff were kind and helpful and everything was clean !
Jennifer
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Erica
2024 年 5 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean & accessible!
Staff were friendly.
Erica
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Ken
出張
2024 年 5 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love The Simon. Everything about the property is wonderful. The staff are amazing and Trio Restaurant is devine.