The overall cleanliness and room service was terrible and they said it’s due to public holidays that was not acceptable at all as people travel when it’s public holidays.
The breakfast was nothing.
But we talked to manager and she followed it up and and asked the room service staff to fix the issues, she called us later and apologized for what we experienced.
Mark
2024 年 3 月に 7 泊滞在
10/10 (非常に良い)
Terence
2024 年 1 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I had a great time all staff were amazing
Terence
2024 年 1 月に 2 泊滞在
6/10 (普通)
Anne
出張, 小さなお子様連れの家族旅行
2024 年 1 月 18 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Anne
2024 年 1 月に 1 泊滞在
8/10 (良い)
J
グループ旅行
2024 年 1 月 13 日
良かった点 : 清潔度、施設のコンディションと設備
Generally very nice place with decent gym and pool. Room was very clean when we arrive, and the parking place is very convenient. Room cleaning service, however, was somewhat inconvenient with irregular times and quality. Did not clean toilet before asking during our 2 weeks staying. Sometimes only offered one large towel eventhough we were two of us. But all of the problems were promptly fixed when we asked to the reception. Very satisfied with them.