Swan Theatre

Check in staff unhelpful and took some debate to get a second keycard. The room had faulty and taped over bedside lights. Dinning in was also terrible. Poor gentleman was in training and when he asked the manager for support who was sat next to him at check in. He was ignored. Manager was quite obviously on a personal call. They could neither offer our choice of meal or drink. Further to that the dinning room was freezing. The manger told us the warmest part to sit. Then mid meal turned the tv on to football at such a level without asking if we were okay ( bare in mind the radio was also On at the same time) The food was cold and below standard. Our table wasn’t clean. We left our meal. The nights stay was so noisy. Very very disappointed as we stay at this chain 2-3 times a month. Very very disappointing. Needs much improvement all round.

Caution needed, at 10:30 in the evening a member of staff knocked on my door and immediately let themselves in my room to confirm my name! When challenged about it, the response was ‘Will I did knock!’ Which was true enough but they did not wait for me to open the door, they used a master key and just walked in! Just wrong!. In addition, it’s tired, you can feel every spring in the bed, just cheap.