We didn’t receive what we booked and when asked for the rooms we had booked and paid (and were guaranteed), we got no explanation or the room we had booked. Service only wanted us to sign the form and did not inform us about breakfast or anything for that matter. We also mistakingly had wrong breakfast vouchers. So we came back to arrange it accordingly so we could get breakfast the next day.
The communal areas (outside of the lobby) are not well maintained, we had a clogged bathroom upon arrival and our window looked out upon a stained brick wall. Let’s leave out other details. Turn down service was good considering providing towels.
The location is good depending on your itinerary, the hotel is located between entrance 1 and 6 of Tunjungan plaza. This can be convenient if you wish to have rather a lazy or luxurious stay.
Food is good, but come early.
Thank you for the stay. Little tip, we could understand behasa and understood what your staff were saying over tourists during our stay….
M.
2023 年 7 月に 2 泊滞在
2/10 (非常に不満)
Shahul Hameed
家族旅行
2023 年 6 月 8 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel needs full makeover
This hotel needs a huge makeover and refurbishments. Service is extremely bad. Door locks malfunctioned few times. No word of apology for the inconveniences caused. We chose this hotel only for its location.
Shahul Hameed
2023 年 6 月に 1 泊滞在
8/10 (良い)
Wahib
家族旅行
2023 年 4 月 7 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Wahib
2023 年 4 月に 2 泊滞在
8/10 (良い)
Ng
出張
2019 年 10 月 28 日
良かった点 : スタッフとサービス
Ng
2019 年 10 月に 2 泊滞在
4/10 (不満)
Lim
2019 年 7 月 27 日
良かった点 : スタッフとサービス
気になった点 : 客室の快適度
Hotel interior condition equivalent to 2.5/3-star.
Bedsheet & pillow-case,towels,etc. looks old & yellowish. Need to be changed & upgraded.
Lim
2019 年 7 月に 3 泊滞在
4/10 (不満)
Chien-Wei
2019 年 7 月 22 日
facility is very old. air com cannot adjust, towel is old, gym is closed, elevator is slower than my grandfather, the fastest internet speed only 0.5M, download email needs spend over 30mins everyday. breakfast is poor. Only location is good, staff is friendly and water pressure is strong(10F).