サンウェイ メンタリ ビジネス パーク周辺のホテル

"I am writing this review to express my absolute disappointment. The check-in process and overall service were so poor that I never want to stay here again. I arrived at 23:00 to find only one staff member at the front desk. There was one person ahead of me, and it took them over 15 minutes to process. When a second staff member finally arrived to assist me, there wasn't a single word of apology for the wait. The situation worsened when I tried to enter my room. The key card I was given didn't work. When I called the front desk, they didn't apologize; they simply said an engineer would come. I was forced to wait for another 20 minutes in the hallway. It turned out to be a malfunction of the electronic lock. Even after the engineer fixed it, he didn't offer a single word of apology either. This is low-quality service that is completely unfit for the Hilton brand. I have never seen such terrible treatment in my life. Furthermore, I sent a formal message of complaint afterward, but it was completely ignored. This is the worst hotel experience I have ever had. I do not recommend this place at all."

"朝食は種類が豊富で美味しい"

"清潔な客室と素晴らしいスタッフが揃っています！"

"アメニティが少ない"

"部屋の掃除が1日してもらえませんでした。クリーニング出そうと思ったら、2日かかると言われました。残念です。"

"バスタブの清掃がきちんとされていませんでした。"

"深夜便の空港出発時間まで約6時間ほどの短い滞在でした。部屋は窓無しですが、シンプル＆清潔で、短期滞在には必要十分でした。ただ部屋に洋服用ハンバーガーは置いてなく、また貸バスタオルがかなりゴワゴワした劣化有りでしたが、1泊、100 RM（リンギット）、あと予約時に説明の表示が無かった観光税でプラス10RM（リンギット）をチェックイン時に新たに追加徴収されましたが、総合的には必要十分でお値段以上の部屋で満足できました。 "

"清潔でした。"

"受付の態度が悪い シャワーのお湯がぬるい テレビが調子悪い"