We arrived in very hot weather and were so grateful for the air conditioning, pool, and amazing rooftop spa. The complex has beautifully kept gardens, and the service was excellent.
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rosemary
2024 年 1 月に 2 泊滞在
8/10 (良い)
Allan
家族旅行
2024 年 1 月 3 日
良かった点 : 設備とサービス
Nice and quiet location all in all a great place. My only issue it’s 2024 every room should have its own wifi
Allan
2023 年 12 月に 4 泊滞在
2/10 (非常に不満)
Nicholas
2023 年 12 月 20 日
気になった点 : 清潔度、客室の快適度
Beware. You may not get the room you paid for.
I've never wrote a bad review before but this was a terrible experience. Booked a 1 bedroom superior apartment with a rooftop spa in advance. On arrival, I was assigned a completely different room with no rooftop access. No communication about this from management. Note, the only reason I chose this hotel was for the private spa and rooftop BBQ area.
They answered my phone call straight away when enquiring about key access (there's no reception) and again about parking (parking allocation was incorrect). Then failed to answer after entering the room to discover it wasn't the room I booked.
Followed up with an email to give them a chance to rectify the issue. No response. Poor management not taking responsibility. When booking accomodation, I expect it to be what it says it is. Never had this problem until now. Disappointing stay.
Nicholas
2023 年 12 月に 2 泊滞在
10/10 (非常に良い)
Cynthia
2023 年 12 月 19 日
良かった点 : 清潔度、施設のコンディションと設備
Cynthia
2023 年 12 月に 2 泊滞在
10/10 (非常に良い)
Andrew J
カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
2023 年 12 月 18 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent service from staff - thoughtful and caring. Thank you Nola Great job