サンダーランド駅周辺ホテル

「The room was cold as the heating didn't work well. There was also no hot water in the shower. Despite requesting improvement, nothing was done. The room was clean and well-maintained, the housekeeping service was very good, and the breakfast was tasty.」

「It was a car-free trip, but as the bus station was nearby, it wasn't as inconvenient as I'd expected. The lady at reception was very kind. Very comfortable room. Having a fridge was also a great help.」

「Check-in was quick and easy as someone was at the desk but there were times I would have liked to ask a question of a staff member but there was no one around. I would also like to have had a suitcase stand rather than have it opened on the floor. I don't like to us the bed as a suitcase stand as the suitcase is not particularly clean.」

「My two nights were terrible. I was left in freezing cold unable to gain access due to the lock. Owner was not immediately available for support. A guest smoked cigarettes and weeds on both night with windows shut. I returned to a smelly property. As a non smoker this was unacceptable. My clothes and air felt dirty. The same client cooked with windows shut causing the smoke alarm to go off disturbing my peace. Kitchen was used and not immediately cleaned after use by other guest. 」

「朝ごはんのクロワッサンがあまり美味しくなかった」