「On the first day of my stay, I did not receive any towels or amenities, so I had to request them at the front desk. On the third night, I asked for bed making, and although they said it was okay and took a note at the front desk, it was not done. On the fifth night, I requested additional towels again, and despite them saying it was okay and taking a note, they never brought them. As a result, I did not receive any bed making or additional towels during my entire 5-day stay. The service was...
「Though the immediate area surrounding the hotel is a little industrial (storage facilities and other warehouses), if you walk a little farther, you can easily access Prospect Park and all the wonderful restaurants and quiet streets nearby. The hotel itself seems relatively new and is exceptionally clean. Staff were more than accommodating; they were really kind to upgrade me to a king-sized bed, which I was grateful for.」
「The receptionists were incredibly nice! We checked in late and they called to make sure we were still coming, and when we asked for a slightly later check out time, they were very understanding!」
「The only complaint that I have is that there were a lot of people allowing their children to run around in the hallway and yell, and the property needs to get more towel towels. No one should be only limited to two towels per room. 」
「Good: conveniently located for access (airports, subway); smart TV available; cleanliness; near delis and restaurants
Bad: poor amenities (no breakfast, no coffee/tea maker, no hot pot, and so on); noisy (dependent on the room location)」
「I had two problems with my room not opening with my card key, but unless it's the middle of the night, the receptionist will take care of it right away.」
