Find hotels near Stiltsville, Key Biscayne from ￥26,171

"Nice staff and good location. "

"Cleanest hotel ever"

"I am not happy for what I paid. They don’t even give you a bottle of water. I waited about 30 minutes for shampoo to be delivered to the room. Asked for late check out and they did not wanted to give me the option. Asked for beach towels and they do not provide it either. The floor is broken in the reception, when you walk in is the first thing you see. I expected a better looking place and better service for the amount of money changed. "

"Clean Room, excelent location"

"Poor"

"gret spot"

"Super comfortable bed and very clean room. Loved the shower too. Our room was across from the elevators and noisy spring break young adults were loud and boisterous until 2 am. Also, Kuerig didn’t work in our room and when I shared that info at check out, receptionist didn’t care. I asked if she could make me a coffee, she said there is coffee, but it’s cold. Not exactly great customer service. I would like to give them another try and hope this review helps with better customer service going forward. "

"Great location in Coconut Grove near many good restaurant options. The problem with this hotel is the front desk staff. Terrible treatment of customers. Only one person working during check in / check out. There was a line of 15 to check out. Tried to gently ask the person at the desk if anyone could help and she snapped at me that she "was alone" as though it were my fault (meanwhile there was what seemed to be a manager in the office nearby who did not jump in to help). She refused to print me a receipt saying it was through Expedia. I always book through Expedia and no hotel has ever denied me a receipt. Particularly since I needed the receipt for the incidentals which is directly with hotel. Overall very unprofessional front desk staff. Loved the hotel, it's unfortunate that they don't have a better trained and more customer friendly front desk staff. "

"Clean nice staff "