The only positive was that our host, Karla, sounded sincere & did try to find a place for us to stay. At approx. 9:40PM, on the day our rental was to begin, we sent Karla a VRBO msg. stating that we were 20 min. away & asking that she text the house's access code to my phone. She quickly called to say renters were already in the house! We made the 1st.pmt. 6 weeks before the rental date & the 2nd. before it was due. We received several VRBO msgs. during that 6 week period related to the confirmation of this rental. Karla denied knowledge of our pmts. & communications. We were fortunate to find a hotel room. On 4/11 I rec. a VRBO msg. that read "Reservation cancelled GUEST-MINIMUM-AGE". I assume this is the false reason Karla gave for the cancellation. On 4/15 we rec. a full refund. Learning that we had nowhere to stay @ 10:00PM, on a Fri. night, in a city that we have never visited, was a horrible experience.