4/10 (不満)
Greg
家族旅行
2025 年 10 月 18 日
良かった点 : 設備とサービス
気になった点 : スタッフとサービス
First off...the location is good with wonderful views if you get an ocean view suite. If you get an inside room, especially on a lower floor...forget privacy.
Our major problem is the rooms are WAY overpriced. We had a 10th floor suite, and within 1 day, had to move out because of sewer gas smells in the room were so strong we couldn't sleep there (Room 1052 - avoid at all costs!). Then we moved to room 469 for a night so they could attempt to fix the other room. We were told they fixed the smell issue in 1052, but since we moved out, we couldn't return because that was an upgrade! After arguing forever, we were told we could move back to 1052. They fixed nothing! They deodorized the shower and luckily we were departing early the next day because the next morning the sewer smell was getting stronger! Anyways, they also need to change up the breakfast buffet....almost always the same bland foods. We make multiple trips to Malta each year...we will avoid this hotel from now on and make sure our friends know of the issues also.
Greg
2025 年 10 月に 3 泊滞在
