St. Matthews University

This property has several good things about it that might appeal to families: -Seven clean pools, one featuring a mini water park -Daily and nightly activities -A nice spa with reasonable prices (for a resort) -Transportation around the property and to and from Universal -Friendly staff who try to get you what you need when asked -Gated entrance; secure feeling overall -A decent market -Kitchenettes within the rooms -Clean rooms and bathrooms The not-so-good: Very noisy! I was assigned a B room on the third level in section 2100. The A room next door must have had ten people in & out at all hours, shouting and never mindful of others. The pools had kids screaming all day and most of the night, and the walls were so thin that every scream could be heard. Lots of dogs. -Rooms were clean but basic and somewhat outdated, like what one might find at a Quality Inn or Red Roof Inn, for example. Not exactly a “resort” feel. -THIS IS A TIMESHARE RESORT! Attempts will be made to get you to attend their presentations, such as gift cards, free meals, and Universal Studios park tickets offers. But when I declined, they DID respect my answer and didn’t hound me. There needs to be another option for breakfast, at least…perhaps a diner. The breakfast onsite is a walk up and order reheated food from a very limited menu. They DO have Starbucks coffee, but they don’t take payment through the Starbucks app. -There is no daily housekeeping; they WILL replenish towels & collect trash however

I arrived with my family at Westgate and the check in process was easy. Staff helpful and friendly. The room was comfortable and clean. Loved the place. Very near the Universal parks. Will stay again.

This hotel is awesome! The bar downstairs has a great vibe, delicious food, and an excellent happy hour. As EV drivers, we really appreciated being able to fully charge our car before heading home. The hotel is dog friendly, and our room was clean, comfortable, and perfect for our stay. The staff and bartenders were incredibly kind and welcoming. Highly recommend staying here!