2/10 (非常に不満)
Janelle
家族旅行, 小さなお子様連れの家族旅行, グループ旅行
2024 年 5 月 21 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Be careful if selecting for more than 2 people because the website WILL let you choose a room too small for your group! Our group of 3 had to sleep in 1 queen size bed and eventually kicked a person to an uncomfortable recliner due to lack of space. We thought it must have a pull out couch if it allowed us to pick the room. Management stated that they had no roll aways. After explaining my situation they offered an additional room for my travelers (who are my children ages 9 and 12). The first room was in a different building and the second was next to my room. I still asked if there was any way to just get a room with 2 beds because I didn't think that was safe and the manager asked my oldest age and said "eh i think it'll be alright." We ended up just canceling for the second night and going somewhere else because we didn't think it was safe. The atmosphere was a CLUSTER! We were not able to use one set of stairs because apparently the sprinklers were going off. The room had ants in the kitchen and the staff at the front were less than helpful with any issue. Would NOT recommend this hotel.
Janelle
2024 年 5 月に 2 泊滞在