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Best Western Plus The Charles Hotel

3.0 star property
Relax with scenic views of nature then recharge with an energizing swim or hearty meal.

Choose dates to view prices

This riverside hotel offers a peaceful retreat with practical comforts. Guests enjoy a complimentary breakfast on the terrace, gather around the firepit, or swim in the indoor pool. In-room WiFi and dry cleaning services are available. Visitors praise the breakfast and staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

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About this property

Best Western Plus The Charles Hotel

  • Hotel near Ameristar Casino St. Charles
  • A free breakfast buffet, a firepit, and dry cleaning/laundry services are just a few of the amenities provided at Best Western Plus The Charles Hotel. Free in-room WiFi is available to all guests, along with a gym and a business center.
  • Other perks at this hotel include:
    • An indoor pool
    • Free self parking
    • Express check-out, outdoor furniture, and meeting rooms
    • A gift shop, an elevator, and smoke-free premises
    • Guest reviews give top marks for the breakfast, helpful staff, and location
  • Room features
  • All 133 rooms have comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like air conditioning and separate sitting areas. Guest reviews speak positively of the comfortable rooms at the property.
  • More amenities include:
    • Pillowtop mattresses and rollaway/extra beds (surcharge)
    • Bathrooms with designer toiletries and shower/tub combinations
    • 32-inch LCD TVs with premium channels
    • Wardrobes/closets, separate sitting areas, and refrigerators

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM

Early check-in subject to availability

Early check-in fee: USD 25.00

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: USD 25.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from February 10 2026 to August 1 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night (maximum USD 125.00 per stay)

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 10.0 per night

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night (maximum USD 125.00 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Does Best Western Plus The Charles Hotel have a pool?

Yes, this property has an indoor pool.

Is Best Western Plus The Charles Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Plus The Charles Hotel?

Check-in start time: 3 PM; Check-in end time: 3:00 AM. Early check-in is available for a fee of USD 25.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Plus The Charles Hotel?

Check-out is at 11 AM. Late check-out is available for USD 25.00 (subject to availability).

Where is Best Western Plus The Charles Hotel located?

Situated near the airport, this hotel is within a 15-minute walk of Ameristar Casino St. Charles, St Charles Convention Center, and Historic Main Street. Frontier Park and Lewis & Clark Boathouse and Nature Center are also within 1 mi (2 km).

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Reviews

Reviews

8.2

Very Good

8.0

Cleanliness

8.0

Amenities

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 459 out of 1000 reviews
Rating 8 - Good. 270 out of 1000 reviews
Rating 6 - Okay. 146 out of 1000 reviews
Rating 4 - Poor. 70 out of 1000 reviews
Rating 2 - Terrible. 55 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Melisa

Liked: Cleanliness, amenities, property conditions & facilities
Very nice at service desk, room clean and comfortable, breakfast really good. Would recommend, would stay again!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Danette

Staff was great, rooms were clean and breakfast options were just right!!
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Clean and staff was nice.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great breakfast, breakfast area is large, clean & nice variety of food. Mobile gas station available without having to get back on the road
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Friendly staff and clean rooms. Great place to stay
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, pet friendly, wonderful location!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
The room is decent for a night. The price is great and hotel staff is friendly.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Clean, nice room!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
It was perfect, and the staff were very helpful!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities
The staff was very pleasant and welcoming and the breakfast was delicious! The room was very clean and spacious.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities
Clean, quiet and great breakfast. Great location for us too.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, even better bed which makes the difference for me.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

DARLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff, good breakfast.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service
Was a nice enough hotel, in a good location, with likeable staff. Breakfast was great, as was the coffee machine
Stayed 1 night in Nov 2025
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good, clean and easy check in and check out
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, nice stay
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

lisa

Liked: Cleanliness, amenities, property conditions & facilities
The staff was great. The breakfast was what you expect from a $98 a night hotel. They had a workout room. The bed was not very comfortable though. All in all for the price i would stay there again.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
The desk staff was great! Very friendly
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Everything was very nice. Very friendly staff.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Brittany

Liked: Cleanliness, amenities, property conditions & facilities
Comfy beds
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Courtney

Liked: Staff & service, amenities
The suite was outstanding. The sataff was outstanding. Great breakfast. Everything was up to date
Stayed 1 night in Dec 2025
Verified

8/10 Good

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was amazing. Great area. Pretty clean. Very firm beds.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfortable bed, great breakfast! The only negatives were WiFi wasn't great and water didn't get very hot.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, the breakfast they served was very nice. I really liked that they were pet friendly and could take my dog!!!
Stayed 1 night in Aug 2025