2/10 (非常に不満)
Jeong
出張
2024 年 5 月 22 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
when we arrived, there was nobody and we couldn't find a way to get in touch with the person who could give the information about how to get in. In the first floor there was a restaurant and a phone #. We made a call to the number and no one received phone. So we left a message to the phone. Because we arrived after 7 p.m., I had to arrange another hotel to stay for that night and made a reservation for that night using hotels.com site which cost me about 200 euros. Later I've got return calls from the manager of this hotel and came to the hotel able to check in after I made a reservation at nearby hotel and I couldn't cancel because of the no cancel policy after 3:00 p.m. on the staying day and I have no way to get refund from the this hotel too. Later hotel manager told me she sent a password to get in the hotel one day before we arrived but I could not find any mail or message in the mailbox even though I searched inbox and spam mail box. This thing shouldn't happen. It was terrible experience and I still did not get any refund at all. BTW hotel was nice and clean and have a great view of St. Wolfgangsee.
Jeong
2024 年 5 月に 2 泊滞在