How to describe it is the thing. We stayed for almost six weeks and really felt like part of the community. Everyone was so friendly. You can sit on the benches on the boardwalk and look over the dunes and the beach, then turn your head and watch the beautiful sunset over the cottages. The beach is amazing here! We rode bikes on the beach during low tide, and walked along the water's edge every day. The pool is solar heated, and we had a chilly winter, so we only swam in the pool once BUT there is soooo much to do around St. Augustine that you can always find something if you want. We never had any problems, so we didn't need to contact Steve and Julie during our stay. They were so friendly during the reservation, check-in and check-out process. The cottage is nice and clean, well-stocked (I cooked a lot) and well-furnished, and we loved having our breakfast out on the deck every morning. This is a really relaxing and comfortable place to stay, and close enough to get to everything but peaceful and quiet, too! Thank you Steve and Julie!