2/10 (非常に不満)
JAKE D.、Burbank, CA
2018 年 8 月 6 日
Do not stay here!
Pros: spacious, good location, clean.
Cons: to check in/ out you have to drive 15 minutes just to get to the office. The beds were uncomfortable and if you are staying here in the summer, reconsider since there is no AC and you will spend all night sweating. The customer service was awful!!! I tried calling the office every day, multiple times a day, left messages, emailed and still never got a response. Don’t call the emergency line since there was no answer either. The hot tub didn’t work and would shut off after 5 minutes of use. There were ants in the bathroom, and they never gave us a garage code so if you have a van, you will barely fit in the smallest driveway. The place says it sleeps 8 comfortably but there are only 3 beds...the pull out couch was literally springs with a paper thin layer of cotton over it!! There is so much more I could say but you get the point. Please reconsider staying here and save yourself the stress. After all you are on vacation and should feel like it. I would complain and try to get some money back but hey!!!! They probably wouldn’t answer the phone anyway!!
JAKE D.
2018 年 7 月に 4 泊滞在