My husband and I have several rentals. It is not easy. There is a balance between making an income and making sure the people paying you are comfortable. These owners apparently are not aware of that. We have been renting in the keys for 10+ years. This was by far the worst experience. Things were either inaccurately described or neglected. When we got there the dishwasher was full of dirty dishes. I thought this was a minor thing, so I just ran it. We walked out to our "private boat dock" and were blown away. It was a shared dock with two boats on each side. We are used to sharing a dock, but not with another large boat on the same side. There was no way to get our boat out each day as we had a pontoon boat in front of us & it was dangerous to navigate. When we told the Vacasa property mgmt, they came by and literally laughed at us & the other boat owners. That wasn't the first time they were out of line. When we checked in the woman was adamant at the local office that we only were to get one set of keys.The next day the nine year old staying with us developed an allergic reaction & could not get in the rental. She had to wait 40 minutes for someone to let us in. When we spoke with Vacasa customer support, they told us there was an emergency set right there. The night we got to the property, we unpacked our things & headed out to dinner. When we came back there were ants everywhere. All over the kitchen, in the front hallway. Not normal sugar ants, but hundreds. Vacasa customer support called the local mgmt and they brought a little ant trap and said they needed to "assess" before calling an exterminator. The owners had left several cans of Raid (!) under the sink so we made due as by that time we didn't want to deal with the mgmt again. The fan above the microwave was constantly loose. Each time you opened the microwave it got worse. When my husband was making bacon one morning it finally fell off, into the bacon grease burning him. It had been stuck in there with TIN FOIL. The internet never worked, the TV and DVR didn't work, and the curtains on the windows in the bedroom and living room were so sheer people told me they could see right in. We sent of all of this to Vacasa customer support & did everything they could but they rely on the local management. (A Joke) If you are going to rent to people, realize it's their vacation and be kind. They asked a lot more for this rental than others, and quite frankly they have a lot of nerve.