We arrived well after check in time. The house had not been cleaned, downstairs beds had been slept in. Called the phone number with no answer, left several messages. Found another phone number posted by the trash can inside and called that number, the person said he would have someone there to clean, bring linens, towels, etc..., called back to say that housekeepers would be there shortly. No one ever arrived and then no one answered that phone number either.
We found linens, changed beds, found someones underwear in the bed. We vacuumed and cleaned kitchen. The kitchen utensils, measuring cup, cups, were all dirty. We washed dishes. The kettle on the stove is unusable, the insides are black and come out in the water. Check the treads on the stairs, that hasn't been cleaned in months! There is insulation out in the back, no cleaning of the property, the decks were dirty.
We were afraid to use the hot tub, since the inside wasn't cleaned, I'm sure the tub hasn't been checked or cleaned. This house is so cute and perfect for renting since it is set up for a lot of people. The cleaning people should be fired because this little place has been neglected for some time. I give the house 5 stars but because of the unkempt condition, I will not give Vacasa a good report.
I am seeking a monetary return for us having to clean and not being able to use the hot tub. Also, the garbage comes on Monday, not Tuesday and there is no key! If you go out the front door, you can't lock it. We went out the back so we could lock the front, if this is correct, then put that in the instructions.