Check in was after 4pm, we arrived at 5.30pm and the house had not been cleaned and was a disaster inside and out. I immediately reached out to all emails and phone numbers provided. I finally reached someone with the local property maintenance. They immediately sent a crew to clean and asked us to vacate for a couple of hours we were able to get back into the unit about 8-8:30pm and was very clean and ready. The local crew was very attentive. we had a smoke alarm beeping, several burned out lightbulbs, a broken step ladder and noises in the ceilings, and we were not able to lower the large blinds in the living room. Despite the rocky start, this unit is lovely and close to everything. Tye local crew saved the day! The beds were very comfortable, and was a very nice home but several items that needed attention. The garages are great but parking and access to the garages will not accommodate a large vehicle. The cleaning crew offered to waive the cleaning fee and I have yet to have a response from the actual property management group to confirm and discuss the other issues so time will tell.