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"The accommodation was appalling. First impressions were of an unkempt place. The stair carpet was extremely dirty. The room itself was large with minimal furniture. The curtains wouldn't draw together. The radiator wasnt working. There was no hot water in the shower and when we told the manager who wasnt on site, he said it should have been fixed. The breakfast was aweful, I asked for scrambled egg and when it came it was fried eggs chopped up. I asked to speak to the manager and the young man, who was one of 2 members of staff in the hotel, said he wouldnt be in till later that day. We cancelled our 2nd night stay."

"the breakfast was lovely fresh and hot and good choices"

"Really enjoyed staying here, staff were all so lovely. Well located and maintained, would highly recommend!"

"It was clean"

"A really great family hotel right next to the Wookey Hole attraction. Rooms were spacious and very clean and the bed was very comfortable indeed. Great value for money and would definitely stay again."

"Excellent very large room, Netflix on the tv. We also had two comfortable chairs and a table. Plenty of storage if required Breakfast was very good with a large selection which was very fresh. Pleasant staff who were helpful. A very enjoyable weekend, thank you. "

"This is a lovely hotel. We didn't know what to expect and upon arrival, were delighted by the decor, cleanliness, and the professionalism of the manager who greeted us. Check-in was quick and easy. The room was spacious and comfortable, with all of the basic amenities that we would expect. Breakfast was next level. A full English breakfast, including a full gluten-free and veggie option with doorstop toast. We will definitely return to this hotel in the future, and can't recommend it enough if you are looking for a clean, easy, nicely decorated, quiet, close-to-town location. "

"The outside of the building looked run down but the inside was lovely! "

"Stayed on a Saturday evening and arrived before check in time. A wedding was in progress and although we had been warned that might happen we felt as if the wedding had taken over the whole of the ground floor and there was no where really for us to sit for a drink without feeling we were gate crashing the wedding. When we checked in the staff were lovely. They explained all the facilities and booked a time for swimming for us and sorted a small issue with the room immediately. We booked a time for dinner in the restaurant for later in the evening. After we unpacked we had a wonderfully relaxing swim/ sauna/ steam. Again the staff were lovely, there were towels provided and the offer of more if we required. The health suite facilities were very clean and the gym was extensive. Dinner was good and the menu had lots of options. Our room was good, clean and spacious and as it was on the third floor and we heard nothing from the party downstairs and even though the hotel is very near the M5 we didn’t hear any traffic noise so we slept very well. "