Thank you for your feedback

Dear Valued Guest, Thank you so much for your high assessment and kind recognition! We are flattered! Looking forward to welcoming you back! Kind regards, Kristian Ivanov Front Office Manager

Dear Valued Guest, Thank you so much for taking your time to share this review. Our team is delighted for your recognition and appreciation. We can assure you that your recommendations and remarks will be taken into consideration and we hope that for your future stays with us your experience will be even more pleasant. We are looking forward to welcoming you again! Kind Regards, Kristian Ivanov Front Office Manger

Dear Valued Guest, Thank you for the time to share your review. Please accept our apologies regarding the issues you had experienced during your stay. I would like to assure you that all your comments have been taken into account by the management. I really would like to believe that you will find reasons to book with us again in the future and we will have the chance to provide you a worthwhile experience. Kind regards, Nikolay Rusev

Dear Ivory, I am very pleased to learn you have enjoyed each of your stays at Grand Hotel Sofia and that our level of service surpassed your expectations. Thank you sincerely for taking the time to write a review and for commending our breakfast in this regard. Your kind recognition has been very well received. You are a valued patron of our hotel and I look forward to the opportunity of welcoming you back on future occasions. Sincerely, Petya Angelova Front Office Manager Grand Hotel Sofia

Dear valued guest, Thank you for your review posted on Expedia following your recent stay at the Grand Hotel Sofia. Our team here strives to make each guest experience as close to perfect as possible. When we accomplish that we have done our job. We are honored that you chose Grand Hotel Sofia while you were in Bulgaria. We are extremely grateful that you took the time out of your busy schedule to share this wonderful feedback. We are looking forward to welcome you back the next time you are in town. Sincerely Petya Angelova Front Office Manager

Dear Jeffrey, Thank you so much for your kind recognition! We really appreciate your short description of our staff, as we believe that it is the people who always make the big difference! We are pleased that your impressions of your stay were so positive and we hope to welcome you back soon! Best Regards, Nikolay Rusev, General Manager

Dear Lynn,Thank you so much for your feedback! We are really pleased that you have enjoyed your stay and we are grateful for all your comments that draw our attention to certain details. Hope to be at your service again soon! Best Regards, Nikolay Rusev, General Manager

Dear Evgenia,Thank you so much for staying with us again and for rating our services! We are flattered by the wonderful description of our staff and we are really happy that we have managed to create such a positive experience!Hope to see you soon!Best Regards,Nikolay Rusev

Dear Stephane,Thank you very much for staying with us and for rating our services!Looking forward to welcome you back!Best Regards,Nikolay Rusev,General Manager

Dear NimeteThank you so much for your kind review! We especially appreciate your comments about our staff, as we believe that it is the people who always make the big difference! We are pleased that your impressions of your stay were so positive and we hope to welcome you again soon! Best Regards, Nikolay Rusev, General Manager

Dear Vassil,Please accept our sincere gratitude for the kind words and great compliments! We really appreciate it.When we receive such feedback, we know that our efforts have been noticed, and this is the best reward for all of us!It will be our pleasure to be at your service again!Best Rregards,Nikolay Rusev,General Manager

Dear Edmondo, Thank you so much for staying with us and for sharing your review!We are pleased that you have enjoyed your stay and we are looking forward to be at your service again! Best Regards, Nikolay Rusev, General Manager

Dear Melvin,Thank you so much for sharing your comments and rating our services this wonderful way!Looking forward to welcome you back!Best Regards,Nikolay Rusev,

Dear Jose María,Thank you for staying with us and for rating our services!Looking forward to welcome you again!Best Regards,Nikolay Rusev,General Manager

Dear Barry,Thank you so much for rating our services!Looking forward to seeing you back!Best Regards,Nikolay Rusev,

Dear Sofiia,Thank you for your feedback and for rating our services!We are looking forward to welcome you again!Best Regards,Nikolay Rusev.General Manager

Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us at Grand Hotel Sofia. Providing exceptional experiences for our guests is always our top priority, and we're delighted that you found our accommodations comfortable. We look forward to welcoming you back on your next visit to Sofia. Safe travels!Best Regards,A.PehlivanovFront Office Manager

Dear Catherine, Thank you so much for your feedback and for rating our hotel this way! We are pleased that you have enjoyed your stay and we are looking forward to welcome you again! Best Regards,Nikolay Rusev, General Manager

Dear Marc-Andre,Thank you so much for being our guest and for sharing your impressions from your stay!I am really pleased to read your comments in regards of our staff and I am sorry that the room temperature control was an issue in your case. Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Llyr,Thank you so much for staying with us and for sharing your wonderful feedback!We are pleased that you have enjoyed your stay with us and we are looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Volker,Thank you very much for staying with us and for sharing your fantastic review!We are pleased that you have enjoyed your stay and we are looking forward to welcome you back!Best Regards,Nikolay Rusev,General Manager

Dear Gino,Thank you so much for staying with us and for sharing your wonderful feedback!We are pleased that you have enjoyed your stay. Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear SalvatoreThank you for your feedback and kind recommendation!Looking forward to welcome you again!Best Regards,Nikolay Rusev,General Manager

Dear Stefaan,Thank you for your feedback!Looking forward to welcome you again!Best Regards,Nikolay Rusev,General Manager

Dear Valentin,Thank you for your feedback. We are sorry to hear that you did not enjoy your stay at our hotel. We appreciate your comments and we will use them to improve our service and facilities.However, we would like to point out that our hotel is not a typical modern five star hotel, but a historical retro hotel that celebrates the charm and style of the past. Our hotel features original architecture, furniture, and décor from that era, as well as vintage signs, and other retro details. It is designed to offer a unique and nostalgic experience to our guests, who can appreciate the history and enjoy it.We understand that our place may not suit everyone’s taste and expectations, and we respect your opinion. I would recommend our new property Grand Hotel Millennium Sofia, which I believe is exactly the place you are looking for. Thank you for your remarks regarding service. They all will be taken into consideration by the management. Best Regards,Nikolay Rusev,General Manager

Dear Johan,Thank you for your feedback!Looking forward to welcome you again at the Grand Hotel Sofia!Best Regards,Nikolay Rusev,General Manager

Dear Valued Guest,Thanks for your feedback!Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Abraham,Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our accommodation and service. Please, accept our apology for the dust in your room. We appreciate your understanding and patience, and we will work hard to improve our cleanliness and clarity. Hope to welcome you back soon and provide you with even better experience. Best Regards,Nikolay Rusev,General Manager

Dear Rifat,Thank you so much for rating us this wonderful way!We are pleased that we have created such a nice experience for you and we are looking forward to welcome you back!Best Regards,Nikolay Rusev,General Manager

Dear Susan,We are thrilled to read your wonderful review and to know that you had an excellent stay at our hotel. Thank you for sharing your compliments on our location and overall quality. It was a pleasure to have you as our guest and we look forward to welcoming you back soon!Best Regards,Nikolay Rusev,General Manager